Careers

Data Engineer

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Data Engineer

Location: Chesterfield, Derbyshire

Are you an experienced Data Engineer with a strong background within Data Engineering, Design and Architecture looking for your next challenge? If so, we could have the perfect opportunity for you. This is a truly exciting time to join the Brightwell Data, Analytics and Insights team, at the beginning of a huge growth journey.

As a Data Engineer you will provide Brightwell Member Services with the data necessary to monitor operational performance, provide clients with transparent, automated, timely reporting and facilitate data led continuous improvement activities. Reporting into the Senior Insight & Analytics Manager, you will be responsible for understanding client strategic direction and interpreting this into a robust deliverable plan. The plan is to then be developed and implemented with input from internal stakeholders and integrate with ways of working, to meet organisational and client reporting needs. This will include designing appropriate data architecture and building and maintaining robust data pipelines, databases and automated data and reporting activities, to provide the data to influence clients and the Member Services leadership team.

You will leverage Azure Data Factory, Databricks and MS Fabric to create automated data and reporting solutions that provide colleagues and stakeholders with the data they need, when they need it. This role is critical for ensuring data integrity, scalability, and timely delivery of insights and will be an enabler for Brightwell to unlock the capabilities that come with the adoption of AI.

What you’ll do:

Data Pipeline Development to facilitate Business Intelligence & Insight to provide extended reporting capabilities for internal stakeholders and clients.

• Design, implement, and optimise ETL/ELT pipelines using Azure Data Factory / Databricks / MS Fabric

• Integrate data from multiple sources into a centralised data platform.

• Ensure pipelines are efficient, reliable, and scalable. Develop scripts and workflows for data cleansing and enrichment.

• Collaborate with analysts to ensure data models meet reporting requirements

Build, maintain, and optimise databases for performance and security to provide Brightwell a reliable, secure, and continually developed one version of the truth.

• Build, maintain, and optimise SQL databases for performance and security.

• Develop stored procedures, views, and indexing strategies that automate manual tasks.

• Monitor and troubleshoot database performance issues to provide a reliable product for stakeholders and client.

Create automated reporting extracts and dashboards that remove manual effort from the operation and provide clients with their data needs.

• Implement solutions for scheduled and on-demand data delivery to clients.

• Ensure compliance with data governance and security standards.

Be collaborative & document by default to ensure robust data business continuity.

• Guide internal teams (Business Intelligence, Insight, Client Services, Operations) to document data requirements to deliver timely and accurate data solutions that enable Brightwell’s vision.

• Collaborate with IT and internal data owners to store, process and limit access to data to protect Brightwell’s reputation.

• Document data processes, architecture, and workflows for transparency and maintainability.

• Provide technical and colleague support in the context of data where necessary to increase the data literacy of the organisation.

Enable an AI future by centralising Brightwell’s data.

• Guide the business to build the foundational data capabilities necessary for AI, challenging data silos and unnecessary complexity.

• Maximise the capabilities of Databricks, leveraging AI models securely within the Brightwell estate to create value, reduce customer effort and improve the employee experience.

This role would suit someone who:

Essential:

• Extensive experience with data modelling and relational database design within a similar role (usually equivalent to 5+ years’ experience).

• Highly proficient in SQL (query optimisation, stored procedures, indexing).

• Advanced hands-on experience with Azure Data Factory and Databricks.

• Solid understanding of ETL/ELT processes and data integration techniques.

• Familiarity with the end-to-end Azure ecosystem (Data Lake, Synapse, etc.).

• Proficient in Python for data engineering tasks.

• Deep understanding of data governance, security, and compliance best practices.

• Strong problem-solving and analytical skills.

• Excellent communication and stakeholder management.

• Ability to work independently and as part of a team.

• Detail-oriented with a focus on quality and accuracy.

Desirable

• Degree in Computer Science, Data Engineering, or related field (or equivalent experience).

• Experience with Power BI or other visualisation tools.

• Exposure to CI/CD pipelines for data solutions.

• Understanding of cloud architecture and cost optimisation.

• Ability to work in Agile environments.

• Microsoft Azure certifications.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus.

• 25 days holiday (increasing to 30 with service) plus bank holidays.

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Quality Assurance Support Analyst

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Quality Assurance Support Analyst

Location: Chesterfield

Are you looking to build your career in quality assurance while supporting the delivery of reliable, high‑performing pension administration systems? In this role, you will help ensure the quality, stability and integrity of Brightwell’s administration platforms through structured testing, detailed analysis and close collaboration with technical and operational teams. Working alongside the AST Quality Assurance Lead, you will play a key part in identifying risks, improving system performance and supporting continuous improvement across the business.

What you’ll do:

• Support the QA Lead to develop and oversee test plans, test cases and test scripts for various administration system functionalities.

• Provide support and oversight for the testing of new and existing system features, including functional, regression and performance testing.

• Document and report defects discovered during testing and work closely with developers to resolve issues.

• Collaborate with cross‑functional teams to ensure test coverage and system requirements are met.

• Support the QA Lead in the provision of analysis and feedback on system performance and reliability.

• Participate in system design reviews to identify potential issues and improve system quality.

• Support user acceptance testing and assist users in troubleshooting issues.

• Maintain and update test documentation and quality assurance procedures.

• Provide input to the development of the team’s activities and processes to help ensure they remain as effective as possible in line with industry best practices and emerging trends in quality assurance.

This role would suit someone who:

Essential

• Strong understanding of software testing principles and methodologies.

• Experience in pension administration systems or financial services.

• Proficiency in writing test plans, test cases and test scripts.

• Proven ability with functional, regression and performance testing.

• Familiarity with bug tracking and test management tools.

• Excellent analytical and problem‑solving skills.

• Effective communication and collaboration skills.

• Attention to detail and a commitment to quality.

Desirable

• Knowledge of automation testing tools and techniques.

• Familiarity with SQL and database testing.

• Understanding of Agile development practices.

• Certification in software testing (e.g., ISTQB).

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonuses of up to 5-10%.

• 25 days holiday (increasing to 30 with service) plus bank holidays.

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Building an inclusive work environment

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Change Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Change Manager

Location: Chesterfield, Derbyshire

Are you an experienced Change Manager with a strong background within regulatory and business change gained within the pensions sector looking for your next challenge? If so, we could have the perfect opportunity for you. This is a truly exciting time to join the Brightwell business change team, at the beginning of a huge growth journey.

The role sits within the Business Change team, working as a group to deliver a varied book of change including strategic, regulatory, digital / IT and continuous improvement projects. This is a varied role to manage and support a broad range of projects, within different lifecycles, across the member services portfolio in line with our strategic and corporate objectives.

This role is responsible for supporting, leading, and delivering the business case for each change initiative through recognised industry change delivery methodologies which in turn will drive transformation of cost, revenue, and improvements in member experience. The role holder will work with Operations, as well as teams across the wider business, PMO, Analytics and Configuration teams to formulate and execute against the transformation plan.

What you’ll do:

• Provide effective project management discipline to the definition, planning and delivery of change initiatives within the portfolio.

• Manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills.

• Demonstrate discretion in coordination of project scoping and selection to align with business objectives.

• Communicate across all levels on project and program progress.

• Lead business critical high impacting projects for the vertical and ensure they are delivered within planned timelines and with expected measurable output.

• Support project teams/team members as needed to improve processes, provide project intervention and coaching, etc.

• Design and agree key project milestones, scope acceptable risks and priorities, ensuring that appropriate governance is in place to achieve successful delivery.

• Support the development of a process governance framework for the business ensuring that roles & accountabilities are clearly understood.

• Be a role model for the operations excellence standards; demonstrating consistent application of the operations excellence tools and techniques.

• Liaise with key stakeholders to raise their awareness around best practice, coaching the organisation to constantly improve.

This role would suit someone who:

Essential:

• Proven experience of working within a similar Change Manager / Project / Programme Manager position within the pensions industry.

• Strong knowledge of the pensions industry and a proven background within regulatory and business change.

• Proven experience and knowledge of process improvement tools, methods, and techniques.

• Ability to understand processes and conduct root cause analysis.

• Experience of using process automation / digitisation techniques and technologies.

• Ability to quickly understand new and complex topics.

• Strong organisational, analytical, and problem-solving skills.

• Strong communication skills.

• Ability to influence multiple stakeholders and communicate well at all levels.

• Strong Microsoft office skills (MS Project, Excel, PowerPoint, and Visio).

• Strong team member with solid gravitas and an approachable positive attitude.

• Ability to interpret, analyse, and understand complex data sets.

• Ability to quickly understand problems, articulate them and propose solutions.

• Recognising and understanding the demands placed on a small programme team that delivers across multiple complex projects and being able to support and lead to successful outcomes.

Desirable

• Experience of Knowledge Management systems.

• Experience with Power BI and interpretation of the data analysis / visualisation.

• Experience working with DevOps.

• Experience of Contact Centre management technologies.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus.

• 25 days holiday (increasing to 30 with service) plus bank holidays.

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Senior Pensions Payroll Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Senior Pensions Payroll Administrator

Location: Chesterfield, Derbyshire

Are you passionate about Payroll and Finance and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and demand across our new and existing clients, we are seeking a Senior Pensions Payroll Administrator to join our Dynamic team.

This role is a pivotal part of the Finance and Payroll team, responsible for overseeing and processing a wide range of pensions transactions across members. You will focus on the payroll area of our clients, ensuring accuracy, compliance, and timely execution of all related activities.

What you’ll do:

· Supervise staff by checking work, validating data and supporting more complex cases.

· Authorise system amendments, data updates and member record amendments.

· Maintain systems to ensure accuracy of information and the corresponding correct pension entitlements.

· Document work processes and provide assistance to the other members of the Pension Administration teams.

· Prepare changes to any local working instructions and provide training on these changes as required.

· Run automated payroll bulk calculations including running periodic payrolls and year end pension increases

· Participate in and undertake one-off projects.

· Advise and liaise with external organisations/clients on pension adjustments, payments and communications

· Provide and analyse work statistics and reports on Service Level Agreements, and other exercises where necessary.

· Provide cover for the Pensions Finance team, e.g. processing/checking payments, accounting entries, reconciliations and AVC investment transactions

· Undertake work in different teams within Pension Administration according to business need.

· Undertake specific additional roles, dependent upon the team on which they are working.

· Other duties, as required.

This role would suit someone with:

· Experience in a finance role

· Strong information technology experience

· Strong customer care skills with the ability to communicate / interact at all levels within the organisation and external to the organisation

· Strong diagnostic, analytical and process skills

· Ability to work under pressure

· Experience within Payroll / and or Pension Administration or analysis

· Strong IT and Microsoft Office skills, particularly Excel

· A positive and professional attitude

· Strong communication and interpersonal skills

· The ability to work to deadlines and manage workload appropriately

· Experience in pension software products, e.g. IntelliPen, is desirable but not essential

· Strong Maths and English GCSE or equivalent qualification

· Payroll qualification

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus of up to 7%.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now! (sign up and login link here)

Quality Assurance Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Location: Chesterfield, Derbyshire

Full Time

Are you an experienced quality and operations professional looking to take the lead in a stand‑alone role where you can drive forward quality excellence across a member‑focused organisation? In this role, you will shape and deliver Brightwell’s Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members.

What you’ll do:

• Lead the end‑to‑end collection, analysis and interpretation of organisational quality metrics, producing insight‑driven reports that track performance against KPIs and Right First Time targets.

• Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third‑party providers.

• Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching.

• Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards.

• Provide actionable quality and performance insights to senior stakeholders to inform decision‑making.

• Lead and facilitate quality calibration sessions with operational teams and external partners.

• Direct operational leads in designing, prioritising and implementing improvement plans.

• Drive structured team problem‑solving activities to enhance operational efficiency and address root causes.

• Ensure timely escalation and follow‑through when errors or non‑compliance are identified.

• Design, lead and oversee the delivery of quality assurance training programmes.

• Lead quarterly deep‑dive analyses into performance challenges and opportunities.

• Build strong strategic relationships with Risk and Compliance teams across Chesterfield and London.

• Champion Brightwell values, acting as a visible role model across Member Services.

This role would suit someone who:

Essential

• Experience in an operations management role.

• Excellent understanding of quality management methods, tools and techniques.

• Experience in completing and fulfilling audit requirements, evidence and submissions.

• Acts with integrity, tact and diplomacy, with strong awareness of risk, controls and escalation.

• High level of personal drive and energy to set and achieve short‑ and longer‑term targets.

• A keen eye for detail with the ability to identify real root cause.

• A strong focus on the member experience and understanding of the key drivers of member satisfaction.

• Excellent communication skills with the ability to interpret detailed technical information and present it clearly to non‑technical colleagues or third‑party providers.

• Strong interpersonal skills with the ability to coach and influence colleagues and clients at all levels.

• Willingness to embrace challenge and work within an evolving/changing environment.

• Good decision‑making skills and the ability to collate, organise and present data in a logical format.

• Proven client‑facing experience, including running service reviews, managing escalations and building trusted relationships with senior stakeholders.

Desirable

• Experience within pensions and insurance environments.

• Experience with Power BI and interpretation of data analysis/visualisation.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonuses of up to 5-10%.

• 25 days holiday (increasing to 30 with service) plus bank holidays

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Receptionist

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Receptionist – 6-month secondment / Fixed Term Contract Opportunity.

An exciting opportunity has come available for a Receptionist to join the growing team at Brightwell. In this key role, you will be responsible for ensuring the smooth running of the Chesterfield office whilst delivering high quality reception duties and administrative support to senior leaders. The role is highly visible, people focused and central to creating a professional, welcoming and efficient working environment, with training provided.

What you’ll do:

• Provide a warm, professional welcome to all staff, clients and visitors, acting as the first point of contact both in person and virtually.

• Manage shared inboxes, responding promptly and professionally to queries.

• Oversee the visitor process, ensuring compliance with internal procedures.

• Support new starters and contractors with onboarding tasks such as issuing security passes.

• Maintain high standards across kitchens, pantries, vending areas and stationery hubs, including stock ordering and replenishment.

• Manage meeting room bookings, including coordinating catering and ensuring rooms remain clean and presentable throughout the day.

• Support the monthly newsletter in collaboration with the Communications Manager.

• Manage locker allocation and general storage organisation.

• Process redirected mail, including scanning to the Indexing Team and returning original documents to members.

• Provide refreshments to waiting visitors and ensure they are supported until collected by their host.

• Handle challenges or complaints constructively, escalating to the Facilities Manager where appropriate.

Administrative Assistant Support

• Provide comprehensive administrative support to the two Heads of Member Services.

• Manage diaries, ensuring meetings are structured to support deliverables to the Brightwell Executive and Clients and the BT Pension Scheme Trustees. Proactively manage diary conflicts based on strategic priorities, working with other Personal/Executive Assistants.

• Prepare agendas, slides and coordinate technology for monthly All Staff meetings.

• Support planning and delivery of internal events, including staff celebrations and corporate gatherings.

• Arrange lunches and manage related meeting logistics.

• Book travel and accommodation.

• Submit expenses.

• Complete ad hoc administrative tasks as required.

This role would suit someone with:

• The ability to build strong relationships at senior level and maintain confidentiality.

• Strong organisational and communication skills.

• Experience in a similar office management within a small to medium sized organisation.

• Ability to work independently, prioritise effectively and manage multiple tasks.

• Strong knowledge of Microsoft Office, particularly Excel, Word, PowerPoint and Outlook.

• A warm, positive disposition and a service focused mindset.

Desirable:

• Front of house experience either from an office or hospitality background.

• Previous PA experience

Tax Manager

Salaried – London, Cavendish Venues - 1 America Square, EC3, EC3N 2LB, United Kingdom

Role Overview

Purpose:

The Tax team at Brightwell manages the tax obligations and responsibilities of the group, including those of BTPS, ensuring that the Scheme and its affiliates are tax compliant across all applicable jurisdictions. The team provides tailored tax advice in relation to new investment opportunities for the Scheme and the corporate group.  

Main tasks & responsibilities:

·       Review tax returns and computations (UK and overseas) prepared by external advisors.

·       Maintain relationships with external tax advisors and monitor their performance to ensure they are delivering to the standards expected of the Scheme.

·       Own and manage the tax forecasting for the corporate group, including QIP calculations.

·       Assist Head of Tax in reviewing group VAT returns, performing testing and reconciliations as appropriate.

·       Assist with year‐end reporting for tax provisions to be included in statutory accounts across the group.

·       Dealing with routine HMRC enquiries and assisting Head of Tax in responding to any disputes.

·       Provide tailored tax advice to the business in relation to investment structuring. This will cover a broad range of taxes including income and corporate taxes, VAT and indirect taxes, stamp duties and other transfer taxes as well as relevant overseas taxes (e.g. withholding taxes).

·       Assist with the preparation of the PAYE settlement agreements and other BIK type compliance

·       Advise from time‐to‐time on specific employee matters (e.g. employee status determinations for new joiners)

Person Specification

Knowledge, skills & experience:

·       Qualified tax advisor (CA/ACA/CTA or equivalent)

·       Knowledge and experience of investment industry (or funds more generally)

·       Experience of pensions taxation and operational taxes is desirable, but not essential

·       Ability to translate complex tax matters and terminology into clear and concise concepts, relevant to the target audience

·       Strong communication skills, both written and verbal

·       Ability to build and maintain effective working relationships with internal and external clients and stakeholders

·       Ability to deal with ambiguity and change

·       Willingness to solve problems

·       Exercising discretion to challenge the status quo

·       Ability to work independently but also as part of a wider team (on projects or group initiatives)

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong and are valued and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Our values guide our behaviour and are embedded throughout the organisation.

Responsible – we take individual responsibility for making things happen. We take ownership of the decisions we make. We never walk past a problem. We are both open and brave - supporting and challenging each other to resolve issues.

Impactful – we are driven to do all that we can to create a better future for our members. We recognise that the way we invest can benefit wider society. We constantly strive to make a difference.

Supportive – we work together across teams to deliver the best outcomes for members and wider society. We support each other when taking difficult decisions and are always respectful, thoughtful and helpful.

Expert – we set very high standards, constantly looking at how we can be better and bolder – whether serving members, improving how we work, or invest. We are constantly innovating – challenging ourselves to find new ideas.  We use our commercial acumen to deliver value for members and wider society.

Planning Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Brightwell are growing rapidly and as a result they are actively seeking a new Planning Manager to join their Capacity Planning team. This is an exciting time to join them in a small, close-knit team who have fostered a culture of curiosity and always asking ‘why,’ things happen in the way they do. You will get the opportunity to influence key stakeholders across the business and really continue to pave the way for effective short- and medium-term capacity planning.

What you’ll do:

• Develop, maintain and evolve forecasting and capacity planning models to predict demand, optimise resources and support operational decision‑making.

• Analyse performance against forecast, identify trends and provide insight and recommendations to senior leaders and operational teams.

• Collaborate with business change, insight, reporting and external service providers to ensure accurate assumptions, robust data and well‑aligned planning models.

• Lead regular performance and planning reviews with operational stakeholders, highlighting fluctuations, validating trends and shaping future plans.

• Support the onboarding of new pension schemes and contribute to the wider Operational Governance Framework.

• Build strong cross‑functional relationships, champion BTPS values and help balance member experience with operational requirements.

This role would suit someone who:

Essential

• Is proactive and self‑motivated, with the ability to work independently and improve processes.

• Has a high personal drive and energy, with a focus on achieving short‑ and long‑term goals.

• Is a strong communicator with the ability to influence and engage others.

• Quickly understands issues, articulates challenges, and proposes effective solutions.

• Builds positive, collaborative working relationships across teams.

• Demonstrates strong self‑awareness and consistently upholds integrity, respect, and company values.

• Is confident, articulate professional with strong interpersonal, strategic, and goal‑oriented skills.

• Is Results‑driven and comfortable working to deadlines.

• Is adaptable and responsive when priorities or opportunities shift.

• Acts as a champion of best practice and advocates for what’s right for the business.

• Has working knowledge of Excel, PowerPoint and Word (& ideally Access), with a high degree of competency in using them in the production of reports.

• Has excellent numeric and data manipulation skills

• Has a proven track record in capacity planning, workforce planning and/or business analysis, ideally within a financial services or regulated industry.

• Has experience of working within a back office or client customer/ member facing telephony environment.

• Has an ability to prioritise effectively and work to tight deadlines.

• Has a strong customer focus coupled with a sound commercial awareness.

• Has previous experience in understanding customer experience, market conditions, seasonality and impact analysis of change.

Desirable

• Experience in using 8x8 telephony, Genesys telephony and WfM.

• SQL experience.

• Workforce Management Configuration and Planning experience.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonuses of up to 5- 10%

• 25 days holiday (increasing to 30 with service) plus bank holidays

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Member Data Reporting Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

We are looking for a skilled and forward-thinking Member Data Reporting Manager to lead a team of data analysts in delivering high-quality, automated reporting solutions and data-driven insights across defined benefit pension schemes. This role is key to driving efficiency, supporting strategic projects, and building scalable data applications that add measurable value to our business and clients.

Key Responsibilities

• Lead and develop a high-performing team of data analysts, fostering collaboration and innovation.

• Oversee delivery of business-as-usual reporting, ensuring accuracy, timeliness, and stakeholder satisfaction.

• Drive automation of manual reporting processes using tools like SQL, Python, and Databricks.

• Design scalable reporting systems to support long-term business growth.

• Collaborate with stakeholders to identify opportunities for data-driven solutions.

• Build data applications that support decision-making and enhance client outcomes.

• Contribute to data governance and quality frameworks to ensure compliance and integrity.

• Act as a subject matter expert in Defined Benefit pensions data reporting and regulatory requirements.

• Translate complex data into actionable insights for non-technical audiences.

• Build strong relationships with internal teams, clients, and external partners.

Person Specification

We’re seeking a data leader with deep expertise in pensions data management and reporting, particularly within defined benefit schemes. You’ll have strong technical skills in SQL, Python, and reporting automation, alongside excellent people management and stakeholder engagement abilities. Experience with IntelliPen, Databricks, and delivering client-facing data solutions is desirable, as is familiarity with data governance frameworks and regulatory reporting standards.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonuses of up to 10-20%.

• 25 days holiday (increasing to 30 with service) plus bank holidays

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Client Operations Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

We are seeking a strategic and relationship-driven Client Operations Manager to join our Service Operations team in Chesterfield. The Client Operations Manager is responsible for managing a portfolio of pension clients, ensuring high-quality service delivery, and driving commercial growth. You’ll act as a key liaison between clients and internal teams, helping shape and enhance our product offering while ensuring client satisfaction and retention.

Key Responsibilities

• Manage relationships with a portfolio of pension clients, acting as the main point of contact at both strategic and tactical levels.

• Collaborate with internal teams to ensure client requirements are met and service levels are maintained.

• Support the development and presentation of proposals to new clients and identify opportunities for growth.

• Anticipate client concerns and manage expectations around operational performance and service changes.

• Lead client retention strategies and account development aligned with Brightwell’s growth agenda.

• Provide project and operational support to ensure client outcomes are achieved and exceeded.

• Oversee client reporting and support presentation of performance updates.

• Ensure compliance with governance frameworks and contractual obligations.

• Identify and implement solutions that meet stakeholder needs across the business.

• Acting as the day-to-day contact for client, ensuring timely and consistent responses.

Person Specification

We’re looking for a commercially aware professional with a proven track record in client relationship management, including senior stakeholder engagement. You’ll bring strong influencing and communication skills, experience in identifying and delivering service improvements, and the ability to operate effectively in a change-driven environment. Experience in the pensions industry, particularly in regulated settings, and familiarity with Requests for Proposal would be advantageous.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonuses of up to 10-20%.

• 25 days holiday (increasing to 30 with service) plus bank holidays

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.