Careers :: Brightwell

Explore your future with Brightwell.

Brightwell is the primary service provider providing fiduciary management services, member services, operational and secretariat services to the £37bn BT Pension Scheme (BTPS), one of the largest private sector pension schemes in the UK with c.260,000 members.

Brightwell also provides fiduciary management services to the defined benefit section of the EE Pension Scheme (EEPS) which has c.£1bn AUM and 8,000 members and is the administrator for the Mineworkers’ Pension Scheme (MPS) which has c.6,000 deferred members and 110,000 pensioners in payment.

Brightwell provides a wealth of opportunities across a wide range of roles for our people to learn, grow and develop, working in partnership with our clients to solve the complex challenges they face.

Brightwell are looking for those who share our values and want to be a part of a dynamic and inclusive organisation passionate about shaping the future of pension management.

We operate across three locations within the UK

Who We Are

Brightwell specialise in providing comprehensive pension management services supporting over 382,000 members and £37bn in AuM.

BTPS – Services: Funding & Fiduciary | Administration Services

The BTPS is where Brightwell started and is our longest standing client. The Trustees work to ensure that Brightwell provides high quality services to BTPS’ members and Trustees cost-effectively. The services are deliberately tailored to the Scheme’s needs and specific challenges. Brightwell works closely with BT as the Scheme’s sponsor ensuring there is consistency in serving BT’s current and former employees.

EEPS – Services: Funding & Fiduciary

Brightwell provides EEPS with fiduciary management services overseeing investment strategy, portfolio management, manager selection and oversight. EEPS was Brightwell’s first third-party client.

MPS – Services: Administration Services

MPS and Brightwell share very similar values, and MPS work closely with us to further improve our own services. MPS were our first major member administration client, and the first to demonstrate the appetite for a more partnership-based approach in the UK DB pensions industry.

Our values

Our values are key in inspiring colleagues’ best efforts; setting appropriate workplace behaviour and building a culture we are all proud of.

Responsible

We take individual responsibility for making things happen. We take ownership of the decisions we make. We never walk past a problem. We are both open and brave – supporting and challenging each other to resolve issues.

Impactful

We are driven to do all that we can to create a better future for our members. We recognise that the way we invest can benefit wider society. We constantly strive to make a difference.

Supportive

We work together across teams to deliver the best outcomes for members and wider society. We support each other when taking difficult decisions and are always respectful, thoughtful and helpful.

Expert

We set very high standards, constantly looking at how we can be better and bolder – whether serving members, improving how we work, or invest. We are constantly innovating – challenging ourselves to find new ideas. We use our commercial acumen to deliver value for members and wider society.

Vacancies

Pensions Payroll Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Pensions Payroll Administrator

Location: Chesterfield, Derbyshire

Are you passionate about finance, Payroll and delivering excellent service? Would you like to join a growing, award-winning business that offers a supportive and collaborative working environment? If so, we'd love to hear from you.

Due to continued growth, we are looking for a Pensions Payroll Administrator to join our Finance team.

The Pension Payroll Administrator ensures that a professional and efficient administration payroll service is provided to members of Brightwell’s administration clients and does so in accordance with our client’s service contracts and agreed administrative procedures.

What you’ll do:

· Process members’ pension benefits based on their entitlements under the rules of the pension scheme and legislation.

· Update relevant pension administration databases and systems

· Communicate pension payment information to members, both verbally and in writing, and to resolve member’s queries.

· Maintain systems to ensure accuracy of information and the corresponding correct pension payments.

· Document work processes and provide assistance to the other members of the Pension Administration teams.

· Provide and assist with “on-job” training to the Team, as required.

· Assist with one-off projects.

· Advise and liaise with external organisations/clients on pension adjustments, payments and communications.

· Undertake work in different teams within Pension Administration according to business need.

· Undertake specific additional roles, dependent upon the team on which they are working.

· Other duties, as required.

This role would suit someone with:

· Strong information technology experience

· Strong customer care skills with the ability to communicate / interact at all levels within the organisation and external to the organisation

· Strong diagnostic, analytical and process skills

· Ability to work under pressure and a positive and professional attitude

· Strong IT and Microsoft Office skills,

· Strong interpersonal and communicational skills

· The ability to work to deadlines and manage workload appropriately

Desirable knowledge, skills & experience:

· Experience within Pensions / and or Payroll Administration or analysis

· Experience in pension software products, e.g. Profund or other Pension administration platforms

· Strong Maths and English GCSE or equivalent qualification

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus of up to 7%.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

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Senior Systems Developer

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Location: Chesterfield

An exciting opportunity has become available for a Senior Systems Developer to join our Member Services team. Reporting to the Senior System Development Manager, you will play a key role in the configuration, support and ongoing development of the IntelliPen Pensions Administration platform.

Working closely with Procentia and the Member Services Support Team, you will be responsible for maintaining and enhancing the IntelliPen system, ensuring it continues to meet the needs of the business and its customers. A key focus of the role will be identifying opportunities for continuous improvement, driving innovation, and implementing system developments that enhance performance, efficiency and user experience.

What you’ll do:

· Support the design, development and enhancement of IntelliPen functionality, including workflows, reporting, document generation, member portals, calculations and system integrations.

· Provide expert technical support to developers and operational teams, helping to resolve day-to-day incidents and complex system issues.

· Collaborate with internal change and project teams, alongside third-party partners, to deliver system improvements and enhance the overall member experience.

· Work closely with the QA Lead to define and execute appropriate testing strategies, ensuring high-quality and reliable system releases.

· Partner with the Senior Service & Support Administrator and Senior Systems Development Manager to plan development roadmaps, manage sprint activity and support a continuous delivery approach.

· Produce and analyse development reporting with the Admin Platform Team, demonstrating the impact and value of enhancements delivered across the platform.

· Ensure all development activity aligns with AAF standards and governance requirements, maintaining compliance and system integrity.

· Take ownership of solution design and implementation, while coaching colleagues and providing technical leadership to help build systems development capability across the wider business.

This role would suit someone with:

· Has strong experience supporting and developing defined benefit pensions administration systems, with a track record of delivering technology improvements that enhance operational efficiency and member outcomes.

· Enjoys working with complex systems and applications, with the ability to quickly learn new technologies and successfully implement them within a live operational environment.

· Possesses excellent analytical and problem-solving skills, with experience identifying root causes, improving processes and delivering effective long-term solutions.

· Can confidently manage multiple projects and priorities simultaneously, balancing stakeholder expectations while maintaining high standards of quality and accuracy.

· Takes a structured and disciplined approach to system development and change management, including requirements gathering, testing, peer reviews and controlled deployments.

· Has hands-on experience configuring and supporting key areas of the IntelliPen platform, such as workflows, calculations, reporting, payroll and finance, document production or IntelliSite.

· Brings strong technical expertise, including advanced SQL skills, with the ability to write and troubleshoot complex queries, analyse data and provide actionable insights.

· Are an excellent communicator and collaborator, capable of providing technical leadership, coaching colleagues, influencing stakeholders and delivering successful change within a pensions administration environment.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviors, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Apply for this role

Academy Pensions Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join our growing company with a multi-award winning training programme!

Our next Academy starts in 2027 (further details TBC)

The Opportunity

Brightwell's Pensions Academy Training Programme will equip you with the knowledge, skills and experience to deliver a best-in-class administration service to our members, all in accordance with Brightwell’s service contracts and agreed administrative procedures. The programme will enable you to serve members confidently and competently, and administer a wide range of casework types, including transfers, retirements, data, and bereavements processes.

The Academy programme comprises the following four elements:

Route To Competency (RTC): Hands on learning groups of processes, with a “buddy”, enabling you to demonstrate successfully completing casework on your own.
Award in Pensions Essentials (APE): Dedicated training sessions to equip you with complementary knowledge and insight to achieve this Pensions Management Institute accredited qualification.
Pensions Technical: Dedicated training sessions focussing upon the technical pension’s knowledge and insight, including calculations, required for the pension scheme.
Leadership Development: You will participate in our soft skills development programme focusing on relationship building, active listening, change management, performance and coaching.

Offering a salary of £26,300, it takes approximately 9-12 months to complete the programme, during which time you will be office based Monday to Friday. Once you have been successfully signed off for all programme requirements, you will be promoted to the role of Pensions Administrator and your salary increased accordingly!

Who are we looking for?

We are looking for people who are ambitious, highly motivated to learn and commercially minded. Candidates must have a strong work ethic and high levels of numeracy, as well as an ability to work under pressure to achieve timescales without compromising quality.

Essential Experience/Skills/Attributes:

Strong communication skills, both written and verbal
Can do approach
Passionate about excellent customer service
Strong numeracy skills
Ability to work to deadlines
Basic IT skills (use of Microsoft office)
Good attention to detail
Ability to adapt to change in a fast-paced working environment

Desirable Experience/Skills

Maths and English GCSE (or equivalent qualification) at a high grade (5-9).

What should you expect in the process?

If shortlisted, you will be invited to attend a face-to-face interview, prior to your interview, you will be asked to undertake some basic research on a topic and to discuss your findings in the interview.

If you require any particular arrangements in order to attend and/or participate in the assessment process, please include details with your application.

If you are successful, you will be enrolled onto the next Pensions Academy Training Programme intake and will start your career with Brightwell in 2027 - further details TBC

Brightwell

Brightwell's Pensions Academy Training Programme won the 2023 Learning, Development & Talent Retention Pinnacle Award hosted by the Pensions Management Institute and the 2023 Training Scheme of the Year hosted by the Professional Pension's Rising Star Awards.

We are the primary service provider providing fiduciary management services, member services, operational and secretariat services to the BT Pension Scheme (BTPS) and the complete pensions administration service to the Mineworkers Pensions Scheme (MPS) - two of the largest defined benefit pension schemes in the UK. Brightwell also provides fiduciary management services to the defined benefit section of the EE Pension Scheme (EEPS).

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of 3 – 7%
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free parking.

Apply Now

Our Pensions Academy Training Programme is the ideal opportunity to develop new skills and experiences and to embark on a career in pensions administration.

Apply for this role

Pensions Finance Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Pensions Finance Administrator

Location: Chesterfield, Derbyshire

Are you passionate about Finance and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and demand across our new and existing clients, we are seeking a Finance Administrator to join our Dynamic team.

This role is a pivotal part of the finance team, responsible for maintaining and processing a wide range of financial transactions within the general accounting framework. You will focus on the pensions area of our clients, ensuring accuracy, compliance, and timely execution of all related activities.

What you’ll do:

· Manage daily financial tasks, including preparing funding calculations, processing payments, posting journals, and maintaining accurate client bank accounts.

· Perform regular ledger, bank, PAYE, and AVC reconciliations, resolving any discrepancies and ensuring compliance with internal controls.

· Handle scheme contributions, monthly court orders, voluntary deductions, and other time‑sensitive payroll‑linked processes.

· Analyse scheme transactions and prepare monthly client accounting packs, as well as quarterly and annual client deliverables.

· Review and quality‑check team processes, emails, and outputs to ensure accuracy and consistency.

· Liaise with third parties, support system testing, and help maintain clear client‑specific work instructions.

· Contribute to team development by assisting with on‑the‑job training and supporting additional tasks across the wider function.

This role would suit someone with:

· Experience in an accounts function

· Experience of journals and reconciliations

· Excellent knowledge of Microsoft Office particularly Excel and Word

· Knowledge of general office procedures

· Strong interpersonal, communication (oral and written) and organisational skills

· Ability to produce accurate reporting and show strong levels of attention to detail

· Other prerequisite skills, including numeracy and literacy

· The ability to work to deadlines and manage workload appropriately

· AAT part qualified is desired but not essential

· Exercise initiative, lateral thinking and flexibility and propose practical, realistic recommendations

· Team player

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus of up to 7%.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free on-site parking.

Building an inclusive work environment:

Apply Now!

Apply for this role

Pensions Finance Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Pensions Finance Manager

Location: Chesterfield, Derbyshire

An exciting opportunity has come available for a Pensions Finance Manager to lead and develop the Pensions Finance team, ensuring the effective delivery of pension-related accounting processes across the Pension Risk Transfer business.

This is a key leadership role, responsible for overseeing day-to-day operations, driving team performance, and identifying opportunities for continuous improvement. You will play an important part in shaping longer-term strategy, supporting the integration of new client requirements, and ensuring financial processes remain efficient, scalable, and aligned with business objectives.

What you’ll do:

· Lead and develop the Pensions Finance team alongside the Pensions Finance Manager (Trust), supporting team performance, resource planning, and ongoing development.

· Oversee the delivery of finance operations across multiple Pension Risk Transfer (PRT) schemes, identifying opportunities to improve processes and ensure compliance with evolving client and regulatory requirements.

· Manage the preparation, control, and reconciliation of pension scheme accounts, maintaining robust financial controls and accurate reporting.

· Produce client financial reports, analyse operational and financial performance data, and provide regular management information and statistics to support decision-making.

· Oversee the accurate processing of payrolls, lump-sum payments, bank account administration, and other pension-related financial transactions.

· Build and maintain strong relationships with client Finance and Treasury teams, third-party providers, auditors, and key stakeholders to ensure high levels of service and control.

· Coordinate and support internal and external audit activity, ensuring timely completion of audits, maintaining strong governance standards, and addressing findings effectively.

· Contribute to new client onboarding, business continuity planning, and process improvement initiatives, while providing technical financial expertise and deputising for the Pensions Finance Manager (Trust) when required.

This role would suit someone who:

· Holds an AAT qualification or is part-qualified in CIMA, ACCA, or a similar professional accounting qualification.

· Has at least four years' experience within a finance or accounting environment.

· Demonstrates strong knowledge of accounting processes, including journals, reconciliations, and the production of management or statutory accounts.

· Has experience working with internal and external auditors, supporting audits and maintaining effective financial controls.

· Is highly proficient in Microsoft Office, particularly Excel and Word, with the ability to analyse and present financial information effectively.

· Possesses a solid understanding of office and financial administration processes.

· Has a customer-focused approach, with the ability to build and maintain positive relationships with clients and stakeholders.

· Brings excellent communication, organisational, numeracy, and problem-solving skills, with strong attention to detail and the ability to manage multiple priorities effectively

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free on-site parking.

Building an inclusive work environment:

Apply Now!

Apply for this role

Manager Administration Consulting

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Manager Administration Consulting

Location: Chesterfield, Derbyshire or London

Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third party administration or within a large defined benefits scheme looking for a fresh challenge? This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey. As Manager Administration Consulting you will act as a trusted expert advisor to Brightwell’s large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters.

What you’ll do:

Support from a technical perspective in the initiation and implementation of key projects such as GMP equalisation, factor reviews, automation enhancements and legislative change. Provide strategic and technical pensions expertise to the project manager and project team throughout the project lifecycle.
Assist in the calculation workstream of new administration client implementations by developing an understanding of the scheme complexities and the impact on calculations. Develop or update calculation specifications and support in testing activities. Provide technical input across the workflows and communications workstreams.
Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy.
Work with administration system provider, admin systems team and wider business to ensure a cohesive approach to scheme implementations and calculation changes.
Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required.
Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and—where necessary—rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed.
Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives.
Monitor upcoming legislative and regulatory changes impacting pensions administration. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation.

This role would suit someone who:

Essential:

Experience in a top-tier pensions consultancy/third-party administrator or from a large defined benefit pension scheme.
Excellent numeric, analytical and problem-solving skills.
Advanced knowledge of Microsoft Office Excel.
Strong verbal and written communication skills.
Excellent organisational skills and the ability to manage multiple events and meet tight deadlines.
Ability to communicate / interact across all levels and with teams throughout the business.
Adaptability and willingness to adapt changes.
Positive attitude & energy.

Desirable

Experience in developing and maintaining pensions administration software.
Experience working with or in a pensions administration function.
Knowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process.
Pensions qualification such as FIA or PMI.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

Annual performance bonus.
25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).
8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.

Building an inclusive work environment:

Apply Now!

Apply for this role

Technical Services Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Technical Services Manager

Location: Chesterfield

An exciting opportunity has come available for a Technical Services Manager to join the growing team at Brightwell. In this key role, you will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services’ teams as well as supporting on technical pensions issues within the wider team.

What you’ll do:

· Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.

· Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.

· Manage the delivery of scheme events and provide technical oversight on regulatory projects

· Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.

· Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.

· Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.

· Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.

· Support the Product Owner in developing the member portal.

· Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.

· Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.

· Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.

· People management duties, as required.

· Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.

· Work closely with the Operational Change team with the continuous improvement programme and quality reviews.

· Other duties, as required.

This role would suit someone with:

· Experience in a technical role within a pensions administration function.

· In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.

· Proven DB Pension Schemes knowledge and operational experience.

· Excellent verbal and written communication skills.

· Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.

· Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.

· Strong numeric, analytical and problem-solving skills.

· Ability to communicate / interact at all levels within the organisation.

· Well organised with robust commercial awareness.

· Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.

· Experience in managing the delivery of pension scheme events and other projects.

Desirable:

Experience in other software products
Specific Microsoft Excel skillset – ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases
Proven experience in a similar role.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Apply Now!

Apply for this role

Actuary - Pensions

Salaried – London, Cavendish Venues - 1 America Square, EC3, EC3N 2LB, United Kingdom

About the role:
We are growing our actuarial and pensions capability as we develop our client offering and are looking for an actuary to join our team at an exciting time of change and innovation.

This role offers the opportunity to work on complex defined benefit pension challenges in the pensions risk transfer industry, apply actuarial expertise in new ways, and contribute to the development of market-leading technology solutions. You’ll play a key role in delivering high-quality outcomes for clients whilst also helping shape how actuarial this work is delivered in the future.

What you’ll be doing:

You will work across a range of actuarial and pensions projects, including:

Supporting the production of client outputs, modelling and analysis

Contributing to the development and enhancement of new market-leading technology solutions actuarial tools and systems

Supporting system integrations and improving end-to-end processes

Configuring and testing actuarial and benefit calculations

Ensuring the quality and accuracy of actuarial data, assumptions and calculations

Working closely with colleagues across actuarial, technology and client teams

Providing training and support to users of actuarial systems

Contributing to reporting and analytical workstreams

About you:

We’re looking for someone who enjoys solving problems, working collaboratively, and continuously improving how things are done:

Strong analytical mindset with attention to detail

Comfortable working with large datasets and complex calculations

Proactive and keen to develop new skills

Builds effective relationships and works well in teams

Skills and experience

Essential

Qualified actuary (or part/newly qualified with relevant experience)

Experience modelling defined benefit pension liabilities

Strong problem-solving and structured thinking skills

Desirable

Interest in applying technology or AI within actuarial work

Experience with coding (e.g. Python, SQL)

Familiarity with modern data tools

What we offer

Competitive salary and strong pension contribution

25 days’ annual leave (with option to buy/sell leave)

Private medical cover and wellbeing support

Life assurance and income protection

Flexible, family-friendly policies

Career development opportunities and exposure to innovative projects

A collaborative and inclusive working environment

Why join us?

You’ll be part of a team that combines actuarial expertise with technology innovation, working on meaningful pension challenges while shaping the future of the industry. We value diverse perspectives and create an environment where people can grow and do their best work.

Apply for this role

Desktop Support Analyst

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Location: Chesterfield

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Chesterfield, with occasional travel required to Derby as required.

What you’ll do:

· Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.

· Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.

· Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.

· Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.

· Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.

· Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.

· Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.

· Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.

· Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.

· Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.

· Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.

· Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.

· Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.

· Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.

· Other duties, as required.

This role would suit someone with:

· Good working knowledge of Windows operating systems and Microsoft 365, including associated applications

· Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications

· Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)

· Ability to learn and adapt to new and changing technologies

· Strong customer service and user-facing communication skills

· Effective verbal and written communication skills, with the ability to engage stakeholders at all levels

· Strong diagnostic and analytical skills

· Experience of incident triage and working with competing priorities in a high-volume support environment

· Ability to work effectively under pressure

· Relevant IT support experience and/or formal IT qualifications

· Understanding and confident use of technical terminology

· Strong interpersonal and stakeholder management skills

· Experience of working with third-party suppliers and support teams

· Ability to manage workload and prioritise tasks appropriately within a dynamic environment

· Professional and positive approach to work.

Desirable:

O365 admin and other Azure admin services
SharePoint administration
Networking experience e.g. patching, testing, VLAN organisation
Teams room conferencing systems
File integration software, e.g. Boomi, Go Anywhere
8x8 or other Telephony platform management
Egress platforms or similar
Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus of up to 7%.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

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Desktop Support Analyst - Derby

Salaried – Derby, 33 Brunel Pkwy, DE24 8HR, United Kingdom

Location: Derby

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.