Careers

Client Relationship Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Client Relationship Administrator

Location: Chesterfield

An exciting opportunity has come available for a Client Relationship Administrator to join the growing team at Brightwell. In this key role, you will be responsible for helping to ensure that client governance activity, reporting, contract administration, action tracking and meeting management are delivered in a structured, timely and consistent way. Working across internal teams and alongside client-facing colleagues, the role acts as a central point of organisation and control, supporting the effective management of client commitments and enabling the Head of CRM to focus on strategic relationship leadership, senior stakeholder engagement, issue resolution and commercial development.

The Client Relationship Administrator strengthens the operational effectiveness of the CRM function and improving control over governance activity, contractual obligations, client reporting and follow-up actions. By providing a consistent and organised support structure, the role helps improve service discipline, visibility of commitments and the quality of client-facing outputs, while enabling the Head of CRM to focus on senior relationship management, strategic priorities and growth opportunities.

What you’ll do:

· Maintain CRM trackers, contact records, stakeholder maps, meeting logs and pipeline information so that information is current, accurate and easy to access.

· Help identify trends in client feedback, service issues, recurring actions and reporting themes, escalating insights to the Head of CRM.

· Provide general project, administrative and organisational support to ensure the CRM function operates in a structured, consistent and proactive way.

· Support the Head of CRM in planning, scheduling and co-ordinating client governance activity, including annual planners, review cycles, meeting timetables and action logs.

· Prepare packs, agendas, minutes and follow-up logs for client meetings, governance forums and internal review sessions.

· Liaise with Client Operations Managers, wider internal Brightwell teams and clients to coordinate meeting activities and actions.

· Maintain central records of contractual obligations, service commitments, key milestones, deliverables and renewal dates, highlighting upcoming deadlines and exceptions.

· Work with internal teams to confirm ownership of contractual deliverables, monitor progress and escalate risks, delays or issues to the Head of CRM where appropriate.

· Assist in preparing reporting to support contract performance management, client updates and internal oversight of service obligations.

· Support the administration and co-ordination of client change activity, including logging requests, tracking approvals and maintaining relevant documentation.

· Track client issues, actions, decisions and escalations, ensuring ownership is clear and progress is monitored to completion.

· Support the routine billing process, responding to client queries as required.

· Working with wider teams, ensure we maximise value where possible by providing support with time recording, processes and training.

· Using data from all clients, identify potential opportunities to upsell and generate value for our clients.

· Other duties, as required.

This role would suit someone with:

· Experience in client support, client service, governance support, contract administration or business co-ordination roles.

· Strong organisational skills, with the ability to manage multiple priorities, deadlines and stakeholders.

· Excellent written and verbal communication skills, including the ability to prepare high-quality meeting materials and reports.

· Confidence in tracking actions, maintaining records and following up with colleagues to ensure delivery.

· Good attention to detail and a structured approach to document, data and process management.

· Ability to work across teams and build effective working relationships with operational, commercial and support functions.

· Commercial awareness and an understanding of the importance of client satisfaction, service delivery and contractual commitments.

· A proactive and collaborative approach, with the confidence to challenge, follow up and keep activity moving in a professional and constructive manner.

Desirable:

• Ideally, experience in pensions, financial services or another regulated service environment, with familiarity in reporting tools, Microsoft Office and CRM systems.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus of up to 7%.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with up to 17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Senior Technical Analyst

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

An exciting opportunity has come available for a Senior Technical Analyst to join the growing team at Brightwell. In this key role, you will be responsible for support to a wide variety of projects with a particular focus on technical pensions issues within these projects, as well as assisting with complex member casework, complaints handling and supporting the core Member Services’ teams.

What you’ll do:

· Provide technical support for bulk project work, including data analysis, individual and bulk calculations and system updates to ensure projects are delivered accurately, efficiently and in line with Scheme requirements.

· Carry out calculations, validate data and support the core Member Services teams with high value or technically complex cases to ensure accurate member outcomes and effective resolution of complex enquiries.

· Support pension administration system amendments to calculations and background data tables, ensuring system functionality remains aligned with Scheme rules, legislation and business requirements

· Develop and maintain calculation tools used for system testing and non-system calculations to support accurate benefit calculations and provide assurance over system changes.

· Support the ongoing monitoring and enhancement of operational and system controls, helping to identify, mitigate and reduce risks across the Schemes administered by Brightwell.

· Work closely with the internal Legal team to maintain awareness of legislative and regulatory developments and communicate their impact to colleagues, ensuring ongoing compliance and consistent application of Scheme requirements.

· Develop and maintain specialist knowledge of team specific processes, system specifications, data, Scheme rules and procedures to provide expert technical support and promote consistent, high-quality service delivery.

· Adhere to Data Protection, Health and Safety and Quality Management processes and procedures, ensuring compliance with regulatory obligations and Brightwell policies.

· Support coaching and development of Technical Analysts, building technical capability, improving knowledge-sharing and enhancing team performance.

· Other duties, as required.

This role would suit someone with:

· Experience of working in pensions with a defined benefit focus

· Knowledge of all Microsoft Office software – Word, Excel, PowerPoint and Outlook

· Ability to communicate complex technical pension, legislative and data-related information clearly and accurately, both verbally and in writing, adapting approach to suit different audiences.

Desirable:

• Ability to interpret and apply pension scheme rules, legislation and regulatory requirements to support technical calculations, casework and operational decision-making.

• Ability to analyse complex data, perform and validate technical calculations, identify anomalies and determine appropriate solutions to technical pension administration issues.

• Ability to build effective working relationships and communicate technical information clearly and professionally with colleagues and stakeholders at all levels of the organisation.

• Ability to effectively plan, organise and prioritise a varied workload, managing multiple tasks and competing deadlines whilst maintaining a high level of accuracy.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with up to 17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Senior Systems Developer

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

An exciting opportunity has become available for a Senior Systems Developer to join our Member Services team. Reporting to the Senior System Development Manager, you will play a key role in the configuration, support and ongoing development of the IntelliPen Pensions Administration platform.

Working closely with Procentia and the Member Services Support Team, you will be responsible for maintaining and enhancing the IntelliPen system, ensuring it continues to meet the needs of the business and its customers. A key focus of the role will be identifying opportunities for continuous improvement, driving innovation, and implementing system developments that enhance performance, efficiency and user experience.

What you’ll do:

· Support the design, development and enhancement of IntelliPen functionality, including workflows, reporting, document generation, member portals, calculations and system integrations.

· Provide expert technical support to developers and operational teams, helping to resolve day-to-day incidents and complex system issues.

· Collaborate with internal change and project teams, alongside third-party partners, to deliver system improvements and enhance the overall member experience.

· Work closely with the QA Lead to define and execute appropriate testing strategies, ensuring high-quality and reliable system releases.

· Partner with the Senior Service & Support Administrator and Senior Systems Development Manager to plan development roadmaps, manage sprint activity and support a continuous delivery approach.

· Produce and analyse development reporting with the Admin Platform Team, demonstrating the impact and value of enhancements delivered across the platform.

· Ensure all development activity aligns with AAF standards and governance requirements, maintaining compliance and system integrity.

· Take ownership of solution design and implementation, while coaching colleagues and providing technical leadership to help build systems development capability across the wider business.

This role would suit someone with:

· Has strong experience supporting and developing defined benefit pensions administration systems, with a track record of delivering technology improvements that enhance operational efficiency and member outcomes.

· Enjoys working with complex systems and applications, with the ability to quickly learn new technologies and successfully implement them within a live operational environment.

· Possesses excellent analytical and problem-solving skills, with experience identifying root causes, improving processes and delivering effective long-term solutions.

· Can confidently manage multiple projects and priorities simultaneously, balancing stakeholder expectations while maintaining high standards of quality and accuracy.

· Takes a structured and disciplined approach to system development and change management, including requirements gathering, testing, peer reviews and controlled deployments.

· Has hands-on experience configuring and supporting key areas of the IntelliPen platform, such as workflows, calculations, reporting, payroll and finance, document production or IntelliSite.

· Brings strong technical expertise, including advanced SQL skills, with the ability to write and troubleshoot complex queries, analyse data and provide actionable insights.

· Are an excellent communicator and collaborator, capable of providing technical leadership, coaching colleagues, influencing stakeholders and delivering successful change within a pensions administration environment.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviors, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Academy Pensions Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join our growing company with a multi-award winning training programme!

Our next Academy starts in January 2027

The Opportunity

Brightwell's Pensions Academy Training Programme will equip you with the knowledge, skills and experience to deliver a best-in-class administration service to our members, all in accordance with Brightwell’s service contracts and agreed administrative procedures. The programme will enable you to serve members confidently and competently, and administer a wide range of casework types, including transfers, retirements, data, and bereavements processes.

The Academy programme comprises the following four elements:

• Route To Competency (RTC): Hands on learning groups of processes, with a “buddy”, enabling you to demonstrate successfully completing casework on your own.

• Award in Pensions Essentials (APE): Dedicated training sessions to equip you with complementary knowledge and insight to achieve this Pensions Management Institute accredited qualification.

• Pensions Technical: Dedicated training sessions focussing upon the technical pension’s knowledge and insight, including calculations, required for the pension scheme.

• Leadership Development: You will participate in our soft skills development programme focusing on relationship building, active listening, change management, performance and coaching.

Offering a salary of £26,300, it takes approximately 9-12 months to complete the programme, during which time you will be office based Monday to Friday. Once you have been successfully signed off for all programme requirements, you will be promoted to the role of Pensions Administrator and your salary increased accordingly!

Who are we looking for?

We are looking for people who are ambitious, highly motivated to learn and commercially minded. Candidates must have a strong work ethic and high levels of numeracy, as well as an ability to work under pressure to achieve timescales without compromising quality.

Essential Experience/Skills/Attributes:

• Strong communication skills, both written and verbal

• Can do approach

• Passionate about excellent customer service

• Strong numeracy skills

• Ability to work to deadlines

• Basic IT skills (use of Microsoft office)

• Good attention to detail

• Ability to adapt to change in a fast-paced working environment

Desirable Experience/Skills

• Maths and English GCSE (or equivalent qualification) at a high grade (5-9).

What should you expect in the process?

If shortlisted, you will be invited to attend a face-to-face interview, prior to your interview, you will be asked to undertake some basic research on a topic and to discuss your findings in the interview.

If you require any particular arrangements in order to attend and/or participate in the assessment process, please include details with your application.

If you are successful, you will be enrolled onto the next Pensions Academy Training Programme intake and will start your career with Brightwell in January 2027

Brightwell

Brightwell's Pensions Academy Training Programme won the 2023 Learning, Development & Talent Retention Pinnacle Award hosted by the Pensions Management Institute and the 2023 Training Scheme of the Year hosted by the Professional Pension's Rising Star Awards.

We are the primary service provider providing fiduciary management services, member services, operational and secretariat services to the BT Pension Scheme (BTPS) and the complete pensions administration service to the Mineworkers Pensions Scheme (MPS) - two of the largest defined benefit pension schemes in the UK. Brightwell also provides fiduciary management services to the defined benefit section of the EE Pension Scheme (EEPS).

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of 3 – 7%

• 25 days holiday (increasing to 30 with service) plus bank holidays.

• A pension with 15-17% employer contributions (depending on age).

• 8 x salary Life Insurance.

• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

• Free health assessments.

• Health cash plan.

• Professional study support.

• Employee Assistance Programme and free Wellhub wellness network platform access.

• Free parking.

Apply Now

Our Pensions Academy Training Programme is the ideal opportunity to develop new skills and experiences and to embark on a career in pensions administration.

Pensions Finance Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Pensions Finance Manager

Location: Chesterfield, Derbyshire

An exciting opportunity has come available for a Pensions Finance Manager to lead and develop the Pensions Finance team, ensuring the effective delivery of pension-related accounting processes across the Pension Risk Transfer business.

This is a key leadership role, responsible for overseeing day-to-day operations, driving team performance, and identifying opportunities for continuous improvement. You will play an important part in shaping longer-term strategy, supporting the integration of new client requirements, and ensuring financial processes remain efficient, scalable, and aligned with business objectives.

What you’ll do:

· Lead and develop the Pensions Finance team alongside the Pensions Finance Manager (Trust), supporting team performance, resource planning, and ongoing development.

· Oversee the delivery of finance operations across multiple Pension Risk Transfer (PRT) schemes, identifying opportunities to improve processes and ensure compliance with evolving client and regulatory requirements.

· Manage the preparation, control, and reconciliation of pension scheme accounts, maintaining robust financial controls and accurate reporting.

· Produce client financial reports, analyse operational and financial performance data, and provide regular management information and statistics to support decision-making.

· Oversee the accurate processing of payrolls, lump-sum payments, bank account administration, and other pension-related financial transactions.

· Build and maintain strong relationships with client Finance and Treasury teams, third-party providers, auditors, and key stakeholders to ensure high levels of service and control.

· Coordinate and support internal and external audit activity, ensuring timely completion of audits, maintaining strong governance standards, and addressing findings effectively.

· Contribute to new client onboarding, business continuity planning, and process improvement initiatives, while providing technical financial expertise and deputising for the Pensions Finance Manager (Trust) when required.

This role would suit someone who:

· Holds an AAT qualification or is part-qualified in CIMA, ACCA, or a similar professional accounting qualification.

· Has at least four years' experience within a finance or accounting environment.

· Demonstrates strong knowledge of accounting processes, including journals, reconciliations, and the production of management or statutory accounts.

· Has experience working with internal and external auditors, supporting audits and maintaining effective financial controls.

· Is highly proficient in Microsoft Office, particularly Excel and Word, with the ability to analyse and present financial information effectively.

· Possesses a solid understanding of office and financial administration processes.

· Has a customer-focused approach, with the ability to build and maintain positive relationships with clients and stakeholders.

· Brings excellent communication, organisational, numeracy, and problem-solving skills, with strong attention to detail and the ability to manage multiple priorities effectively

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free on-site parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Technical Services Manager

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Join Our Team as a Technical Services Manager

Location: Chesterfield

An exciting opportunity has come available for a Technical Services Manager to join the growing team at Brightwell. In this key role, you will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services’ teams as well as supporting on technical pensions issues within the wider team.

What you’ll do:

· Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.

· Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.

· Manage the delivery of scheme events and provide technical oversight on regulatory projects

· Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.

· Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.

· Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.

· Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.

· Support the Product Owner in developing the member portal.

· Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.

· Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.

· Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.

· People management duties, as required.

· Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.

· Work closely with the Operational Change team with the continuous improvement programme and quality reviews.

· Other duties, as required.

This role would suit someone with:

· Experience in a technical role within a pensions administration function.

· In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.

· Proven DB Pension Schemes knowledge and operational experience.

· Excellent verbal and written communication skills.

· Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.

· Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.

· Strong numeric, analytical and problem-solving skills.

· Ability to communicate / interact at all levels within the organisation.

· Well organised with robust commercial awareness.

· Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.

· Experience in managing the delivery of pension scheme events and other projects.

Desirable:

• Experience in other software products

• Specific Microsoft Excel skillset – ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases

• Proven experience in a similar role.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Apply Now!

Desktop Support Analyst - Derby

Salaried – Derby, 33 Brunel Pkwy, DE24 8HR, United Kingdom

Location: Derby

An exciting opportunity has come available for a Desktop Support Analyst to join the growing team at Brightwell. In this key role, you will be responsible for providing deskside assistance to Brightwell users, providing an onsite point of contact for 3rd parties and providing assistance with IT related issues. Additionally, the Desktop Support Analyst will maintain strong communication lines between Brightwell, the third-party vendors and the business adhering to Brightwell practices.

The role is based primarily on-site at Derby, with an expectation of 3 days in the Derby office and 2 days at the Chesterfield office, adjusting as required.

What you’ll do:

· Provide onsite desktop support and remote hands-on support to the business to ensure the business is continuously able to operate efficiently and effectively.

· Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery.

· Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality.

· Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues.

· Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue resolution.

· Support the Service Delivery Manager in testing technology changes, to ensure systems are stable and available for the next working day.

· Escalate high-priority incidents and issues to the Service Delivery Manager, to ensure appropriate visibility and timely intervention.

· Assist the Service Delivery Manager with audit reviews by providing evidence, to ensure technology remains auditable throughout the year.

· Monitor technology security practices and proactively identify and escalate potential or actual breaches, to protect organisational systems and data.

· Maintain policy and process documentation, to ensure information remains accurate, up to date, and accessible.

· Provide metrics and Management Information (MI) to relevant stakeholders, to support informed decision-making and performance tracking.

· Participate in on-call support when required, to ensure business continuity and issue resolution outside standard hours.

· Manage IT peripherals to ensure they remain fit for purpose and fault-free, to support reliable end-user operations.

· Use ServiceNow for ticketing and asset management, to ensure accurate tracking and effective management of IT peripherals, assets, and licences.

· Other duties, as required.

This role would suit someone with:

· Good working knowledge of Windows operating systems and Microsoft 365, including associated applications

· Proven experience of troubleshooting end-user IT issues across Windows, Microsoft 365, and common business applications

· Experience working in a desktop support or service desk environment (typically 3+ years or equivalent)

· Ability to learn and adapt to new and changing technologies

· Strong customer service and user-facing communication skills

· Effective verbal and written communication skills, with the ability to engage stakeholders at all levels

· Strong diagnostic and analytical skills

· Experience of incident triage and working with competing priorities in a high-volume support environment

· Ability to work effectively under pressure

· Relevant IT support experience and/or formal IT qualifications

· Understanding and confident use of technical terminology

· Strong interpersonal and stakeholder management skills

· Experience of working with third-party suppliers and support teams

· Ability to manage workload and prioritise tasks appropriately within a dynamic environment

· Professional and positive approach to work.

Desirable:

• O365 admin and other Azure admin services

• SharePoint administration

• Networking experience e.g. patching, testing, VLAN organisation

• Teams room conferencing systems

• File integration software, e.g. Boomi, Go Anywhere

• 8x8 or other Telephony platform management

• Egress platforms or similar

• Experience working in the Finance sector

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

· Annual performance bonus of up to 7%.

· 25 days holiday (increasing to 30 with service) plus bank holidays.

· A pension with 15-17% employer contributions (depending on age).

· 8 x salary Life Insurance.

· Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)

· Free health assessments.

· Health cash plan.

· Professional study support.

· Employee Assistance Programme and free Wellhub wellness network platform access.

· Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

Pensions Administrator

Salaried – Venture House, Chesterfield, S41 8NR, United Kingdom

Are you passionate about pensions and thrive in a fast-paced environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking experienced DB pension administrators to join our dynamic team.

What You’ll Do:

• Provide a best-in-class service to our pension scheme members, communicating with them both in writing and verbally, and processing casework accurately in accordance with scheme rules and pensions legislation

• Maintain our pensions administration systems and databases

• Proactively contribute to the team and share ideas for continuous improvement

• Document work processes and provide support to other members of the Member Services teams

• Assist in the implementation of new pension schemes and transitions

This Role Would Suit People Who Have:

• Experience administering a defined benefit pension scheme

• An up-to-date understanding of relevant UK pension legislation

• Excellent communication skills, with the ability to adapt their approach to different audiences and situations

• Strong IT and Microsoft Office skills, with a high level of attention to detail and accuracy

• Good organisation skills, with the ability to manage their own workload while supporting the team

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development in an award-winning supportive work environment, career development, and a great benefits package including:

• Annual performance bonus

• 25 days holiday (increasing to 30 with service) plus bank holidays

• A pension with up to 17% employer contributions (depending on age)

• 8 x salary Life Assurance

• Free health assessments

• Health cash plan

• Employee Assistance Programme and free Wellhub platform access

• Free parking

Building an Inclusive Work Environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.